Managing a permanent mining workforce


SKILLED was commissioned by our client to recruit, train and manage the permanent Dump Truck Operator workforce at their site in Western Australia with the aim of lowering costs and increasing productivity.

The Challenge

When SKILLED first took over the client’s workforce, the Dump Truck Operator (DTO) crew had a low retention rate of 47% and the average tenure of operators was less than 5 months.

As a result, our client experienced:

  • Substantially increased training costs
  • Increased safety-related incidents as a result of untrained drivers
  • Reduced productivity as a result of a driver shortage

The Solution

SKILLED undertook extensive analysis of the key factors that contribute to running a successful DTO workforce at the site.

Our analysis led us to focus on the following key initiatives:

  • Re-writing training and assessment programs for DTO’s
  • Introducing further training and career development opportunities for existing drivers
  • Conducting regular formal employee engagement surveys to understand and address the issues surrounding employee retention
  • Implementing a program of ongoing medical assessments and wellbeing checks for employees
  • Increasing the level of site supervision and ongoing safety training provided to employees
  • Establishing charter flight, transfer, accommodation and messing arrangements with third party providers
  • Establishing an Effective Manning Optimisation Committee so representatives from SKILLED and our client could address long-term strategic issues

The Results

  • Within 12 months, average retention of DTO’s at the site increased from 47% to 85%
  • Employee tenure increased from an average of 18 months during the 2007-08 period to an average of almost 27 months in June 2012
  • Training costs as a percentage of wages also reduced by 86% since the commencement of the contract

Read more case studies that demonstrate why clients choose SKILLED.