Providing a Field Force for a leading telco


A leading Australian telecommunications company relies on SKILLED to provide a seasonal workforce to conduct fault analysis and repair of its communication networks. In Queensland, for six months each year (during the wet season), SKILLED has successfully provided a flexible field force of telecommunications technicians for over three years.

The Challenge

SKILLED faced the challenge of recruiting appropriately skilled technicians in a tight labour market where many technicians were already engaged in the mining sector or already working for the client on other projects.

The Solution

Our client required up to 40 technicians for five or six months.  SKILLED undertook a recruitment drive seeking qualified and appropriately ticketed technicians, drawing on its existing database and using specific advertising campaigns that leveraged the strong SKILLED brand and value proposition.

SKILLED was able to manage this ramp-up requirement efficiently, drawing on four key recruitment resources supported by SKILLED’s local branch network in Brisbane.  All applicants were required to complete police and Working with Children checks.

The Results

Despite the challenging labour market, SKILLED was able to recruit, induct and place the required workforce within a six week period.

SKILLED has experienced a strong retention rate among skilled technicians year on year, with a return rate of at least 50%. The quality of our workforce has been noted with strong customer feedback provided at the customer level back to our client about our employees.

By supplying a flexible workforce recruited locally, our client has avoided relocating its existing workforces from other States to address line issues.

Read more case studies that demonstrate why clients choose SKILLED.